Refund & Cancellation Policy

Effective date: 1 September 2025

This Refund & Cancellation Policy ("Policy") applies to bookings made with Tapti Events ("we", "our", "us") via our website www.tapti-events-planner.storeand official channels. By paying the booking retainer/advance you agree to the terms below. This Policy aligns with common practices in India’s events industry and should be read along with your Booking Confirmation/Agreement.

1. Booking Retainer (Advance) — Non‑Refundable

A non‑refundable retainer (typically 25%–50% of the total estimate, as communicated in your quote) is required to secure the date, team, and vendors. The retainer covers pre‑production planning and blocks resources, and will not be refunded under any circumstances. It will be adjusted against your final invoice.

2. Customer Cancellation

If you cancel your booking for any reason, refunds on payments (excluding the non‑refundable retainer and any non‑recoverable third‑party costs) will be processed as follows:

• More than 30 days before the event date: 75% of amounts paid (excluding the retainer) minus non‑recoverable vendor charges.
• 15–30 days before the event date: 50% of amounts paid (excluding the retainer) minus non‑recoverable vendor charges.
• 7–14 days before the event date: 25% of amounts paid (excluding the retainer) minus non‑recoverable vendor charges.
• Less than 7 days before the event date: No refund.

Any customization work already completed (e.g., printed backdrops, signages, custom props) and confirmed third‑party vendor payments (e.g., venues, artists, caterers, photographers) are non‑refundable and will be deducted from the refundable amount.

3. Rescheduling

• You may request a one‑time reschedule at least 14 days before the event date, subject to our and vendors’ availability. The booking retainer will be carried forward. Rate changes (if any) and additional vendor charges for the new date will apply.
• Reschedule requests received within 14 days of the event may attract a change fee or be treated as a cancellation (see Section 2) if resources cannot be moved.

4. Force Majeure

If the event cannot proceed due to circumstances beyond anyone’s control (including but not limited to government restrictions, natural disasters, epidemics, severe weather, or other force majeure events), we will offer a date change/credit valid for up to 12 months, subject to availability and any vendor policy. Cash refunds are not guaranteed in force majeure situations where vendors decline refunds; we will assist in negotiating fair adjustments.

5. Quality & Service Concerns

• Concerns must be reported during setup or the event so we can remedy them in time.
• Photo/video deliverables cannot be refunded once services are rendered, but we may offer reasonable edits or reprocessing at our discretion.
• Our total liability is limited to the amount you have paid to us for the specific booking.

6. Payment Method & Refund Timeline

• Refunds (when applicable) are processed to the original payment method or via bank transfer.
• Allow 7–14 business days after approval for the refund to reflect, subject to bank/UPI/card processing times.
• Any applicable taxes and payment gateway charges may be adjusted as per law and provider policy.

7. Third‑Party Vendors & Venue Policies

Vendor bookings arranged by us are subject to each vendor’s terms as well as venue rules. Non‑recoverable vendor fees, cancellation charges, and date‑change fees will be deducted from any refund or added to your revised estimate, as applicable.

8. No‑Show / Delays

If the client or key participants do not arrive on time or the event is delayed/cut short for reasons not attributable to us, no refunds apply for the lost time. We’ll try to accommodate within reasonable limits if the schedule permits, and extra time may be billed.

9. Changes to This Policy

We may update this Policy to reflect operational, legal, or regulatory changes. The version on this page at the time of your booking applies unless otherwise agreed in writing.

10. Contact

Questions about this Policy or a refund request? Contact us at tapti272@gmail.com with your booking details.

Address: Eluru, 534001, India • Website: www.tapti-events-planner.store